1. Order Processing & Dispatch Time

After your order is successfully placed and payment confirmed, we require a processing period for inventory checking, quality inspection, packaging, and logistics arrangement.

Standard Dispatch Time: 5–8 business days

Processing days exclude weekends and EU public holidays. During peak seasons, promotional periods or inventory restocking delays, the dispatch time may be slightly extended, and we will update the order status in a timely manner.

2. EU Standard Delivery Time

Once your parcel is dispatched and picked up by the logistics carrier, the transit time to all EU member states is as follows:

Standard Shipping Transit Time: 15–30 business days

This delivery window applies to all EU destinations. Delivery time may be affected by regional customs clearance procedures, remote area logistics delays, peak shipping seasons, or unexpected logistics events, which are beyond our reasonable control.

3. Shipping Fees

Shipping costs are calculated based on the weight, volume, and delivery destination of your cycling accessory order. All shipping fees will be clearly displayed at checkout before you complete payment, in compliance with EU cross-border delivery transparency requirements. No hidden fees will be charged after order confirmation.

4. Order Tracking

Once your order is dispatched, we will send a tracking number and tracking link to your registered email. You can monitor the real-time shipping status of your package on our website or the official carrier platform. We recommend customers regularly check tracking updates for delivery arrangements.

5. Customs & Import Rules for EU Deliveries

All parcels delivered to EU countries comply with EU cross-border parcel delivery regulatory requirements. Customers are responsible for any local import duties, taxes or customs inspection fees that may be required by the destination country’s authorities, unless otherwise specified in the order promotion terms.

6. Delivery Issues & Exception Handling

Lost or missing parcels: If your package is confirmed lost by the carrier, we will provide a free reshipment or full refund according to your preference.

Damaged items in transit: For products damaged during transportation, please contact our support team with photos within 48 hours after receiving the package, and we will arrange replacement or compensation.

Delayed delivery: Standard 15–30 days delivery time is an estimated timeframe. Minor delays due to customs, weather or carrier issues do not constitute grounds for unconditional refund.

7. Undeliverable & Returned Parcels

Parcels returned due to incorrect customer address, failed delivery pickup, or long-term unclaimed status will be processed according to our return policy. Secondary shipping fees may apply for resending the package.

8. Policy Updates

We reserve the right to adjust this shipping policy to comply with updated EU logistics and consumer regulations. Any revisions will be posted publicly on proreservretail.com with an updated effective date.

9. Contact

For any shipping inquiries, tracking issues or delivery support, please contact us at: [email protected]